1
00:00:18,140 --> 00:00:16,099
is doing a good job important to you are

2
00:00:20,750 --> 00:00:18,150
you willing to strive for ways to

3
00:00:23,140 --> 00:00:20,760
improve your job or to open lines of

4
00:00:27,380 --> 00:00:23,150
communication with your co-workers

5
00:00:31,009 --> 00:00:27,390
management and your customer how about

6
00:00:33,650 --> 00:00:31,019
helping to reduce costs if you are it

7
00:00:36,440 --> 00:00:33,660
sounds like you're already personally

8
00:00:50,910 --> 00:00:36,450
committed to improving productivity and

9
00:00:58,299 --> 00:00:54,790
what is productivity well in simplest

10
00:01:01,720 --> 00:00:58,309
terms its finding a better way a quicker

11
00:01:05,620 --> 00:01:01,730
way a less costly way to get the job

12
00:01:08,230 --> 00:01:05,630
done or it's making changes both big and

13
00:01:11,590 --> 00:01:08,240
small that will improve your work

14
00:01:14,020 --> 00:01:11,600
environment and boost your morale like

15
00:01:19,330 --> 00:01:14,030
better lighting or an upgraded computer

16
00:01:21,580 --> 00:01:19,340
it's working smarter the management of

17
00:01:24,270 --> 00:01:21,590
Bendix field engineering corporation is

18
00:01:27,190 --> 00:01:24,280
concerned just like you are about

19
00:01:29,590 --> 00:01:27,200
productivity about doing the job right

20
00:01:33,760 --> 00:01:29,600
the first time and better the next time

21
00:01:35,440 --> 00:01:33,770
and they want to enlist your help we

22
00:01:37,240 --> 00:01:35,450
would like to explain the defect

23
00:01:40,660 --> 00:01:37,250
commitment to productivity and

24
00:01:43,749 --> 00:01:40,670
excellence and show how you can become a

25
00:01:46,290 --> 00:01:43,759
key player in the process that leads to

26
00:01:51,450 --> 00:01:48,930
most large companies and government

27
00:01:54,260 --> 00:01:51,460
agencies have programs for employee

28
00:01:57,630 --> 00:01:54,270
participation in improving productivity

29
00:02:00,600 --> 00:01:57,640
these employees are widely known as

30
00:02:04,140 --> 00:02:00,610
quality circles but you may know them by

31
00:02:07,350 --> 00:02:04,150
other names NASA for example calls its

32
00:02:11,670 --> 00:02:07,360
quality circles NASA employee teams or

33
00:02:15,900 --> 00:02:11,680
nets in keeping with the corporate motto

34
00:02:19,140 --> 00:02:15,910
of support Anytime Anywhere defect has

35
00:02:21,720 --> 00:02:19,150
developed a formal program called p IQ e

36
00:02:25,530 --> 00:02:21,730
where productivity improvement and

37
00:02:27,720 --> 00:02:25,540
quality enhancement one aspect of this

38
00:02:30,090 --> 00:02:27,730
program is the defect version of a

39
00:02:34,020 --> 00:02:30,100
quality circle the productivity

40
00:02:36,780 --> 00:02:34,030
enhancement team or pet later in this

41
00:02:39,300 --> 00:02:36,790
tape will explain pets in more detail

42
00:02:44,090 --> 00:02:39,310
and tell how you can become a key player

43
00:02:49,470 --> 00:02:46,320
management commitment to productivity

44
00:02:51,390 --> 00:02:49,480
company-wide and especially on the N mas

45
00:02:55,790 --> 00:02:51,400
contract at Goddard Space Flight Center

46
00:02:59,790 --> 00:02:55,800
is strong we believe that the person

47
00:03:02,610 --> 00:02:59,800
doing the job knows more about that job

48
00:03:05,150 --> 00:03:02,620
than anyone and we encourage that person

49
00:03:09,110 --> 00:03:05,160
to tell us how we can do that job better

50
00:03:13,920 --> 00:03:09,120
we ask ourselves are we smarter today

51
00:03:18,240 --> 00:03:13,930
than we were yesterday and how do you

52
00:03:20,400 --> 00:03:18,250
know as you all know productivity and

53
00:03:22,920 --> 00:03:20,410
quality assurance play an important role

54
00:03:25,620 --> 00:03:22,930
on the N mas contract and their

55
00:03:29,340 --> 00:03:25,630
importance will continue to grow as we

56
00:03:31,320 --> 00:03:29,350
work with NASA on this contract so where

57
00:03:34,530 --> 00:03:31,330
does affect fit in with this drive for

58
00:03:38,570 --> 00:03:34,540
improvement and more importantly where

59
00:03:41,070 --> 00:03:38,580
do you fit in first some background

60
00:03:44,729 --> 00:03:41,080
quality circles were introduced in the

61
00:03:47,040 --> 00:03:44,739
United States in the early 1970s they

62
00:03:50,220 --> 00:03:47,050
were popular for a few years then

63
00:03:53,130 --> 00:03:50,230
started to die out President Reagan

64
00:03:56,160 --> 00:03:53,140
revived the idea of the quality circle a

65
00:03:58,700 --> 00:03:56,170
decade later with a proclamation that

66
00:04:04,220 --> 00:03:58,710
productivity improvement is

67
00:04:06,770 --> 00:04:04,230
national goal the accomplishment of

68
00:04:10,040 --> 00:04:06,780
America's quality circles are impressive

69
00:04:13,760 --> 00:04:10,050
solving problems in areas such as safety

70
00:04:19,820 --> 00:04:13,770
training equipment efficiency quality

71
00:04:21,920 --> 00:04:19,830
cost and morale in 1984 defect developed

72
00:04:24,530 --> 00:04:21,930
its own concept and guidelines for

73
00:04:27,800 --> 00:04:24,540
quality circles under the leadership of

74
00:04:31,430 --> 00:04:27,810
Charles a rounds jr. our first director

75
00:04:35,150 --> 00:04:31,440
of productivity by October of that year

76
00:04:37,910 --> 00:04:35,160
the first pet was formed that first pet

77
00:04:40,850 --> 00:04:37,920
called the first edition consistent of

78
00:04:43,490 --> 00:04:40,860
ten enthusiastic volunteers from the

79
00:04:46,160 --> 00:04:43,500
mosque documentation services group in

80
00:04:47,960 --> 00:04:46,170
the next several months training

81
00:04:51,950 --> 00:04:47,970
sessions were held for productivity

82
00:04:54,560 --> 00:04:51,960
coordinators for pet advisers and more

83
00:04:58,060 --> 00:04:54,570
new pets were started by the end of

84
00:05:02,660 --> 00:04:58,070
nineteen eighty-five defect had 15 pets

85
00:05:07,190 --> 00:05:02,670
100 members and ten coordinators all in

86
00:05:10,130 --> 00:05:07,200
the columbia goddard area the following

87
00:05:12,920 --> 00:05:10,140
year saw pets branch out to other BF x

88
00:05:16,430 --> 00:05:12,930
sites such as the nasa ground terminal

89
00:05:20,660 --> 00:05:16,440
at White Sands New Mexico the program

90
00:05:26,320 --> 00:05:20,670
continued to grow in defects soon had 25

91
00:05:32,600 --> 00:05:26,330
pets 148 members and 16 coordinators as

92
00:05:36,410 --> 00:05:32,610
of December 1988 we had 36 pets 270

93
00:05:38,960 --> 00:05:36,420
members in 34 coordinators and active

94
00:05:43,400 --> 00:05:38,970
pets working on NASA contracts in

95
00:05:47,120 --> 00:05:43,410
California New Mexico Bermuda Hawaii and

96
00:05:51,029 --> 00:05:47,130
ascension island 18 of these pets were

97
00:05:57,010 --> 00:05:54,159
pets are just one part of the total

98
00:06:00,399 --> 00:05:57,020
defect productivity program but they are

99
00:06:03,159 --> 00:06:00,409
an important part to understand how they

100
00:06:07,029 --> 00:06:03,169
fit into overall program let's look at

101
00:06:10,119 --> 00:06:07,039
the program structure as part of the

102
00:06:12,699 --> 00:06:10,129
defect productivity program pets are the

103
00:06:15,939 --> 00:06:12,709
final link in a chain that begins with

104
00:06:19,059 --> 00:06:15,949
the executive committee composed of Mary

105
00:06:22,299 --> 00:06:19,069
Weingarten Phil Johnson and Joe Engel

106
00:06:26,350 --> 00:06:22,309
the executive committee ensures company

107
00:06:29,369 --> 00:06:26,360
support for the p.i QE program the

108
00:06:32,429 --> 00:06:29,379
director of productivity Monty Kraus

109
00:06:34,959 --> 00:06:32,439
coordinates p IQ e activities

110
00:06:37,959 --> 00:06:34,969
communicates information to program

111
00:06:41,889 --> 00:06:37,969
participants and chairs the productivity

112
00:06:44,559 --> 00:06:41,899
council the council establishes plans

113
00:06:48,339 --> 00:06:44,569
and guidelines for the program and works

114
00:06:50,589 --> 00:06:48,349
to keep it running smoothly the

115
00:06:54,129 --> 00:06:50,599
department productivity coordinators

116
00:06:58,569 --> 00:06:54,139
serve as advisors for pets and interface

117
00:07:03,069 --> 00:06:58,579
with the council on behalf of teams now

118
00:07:05,920 --> 00:07:03,079
let's examine how our pets function pets

119
00:07:08,709 --> 00:07:05,930
are small groups of volunteer employees

120
00:07:12,730 --> 00:07:08,719
they usually consists of from four to

121
00:07:15,040 --> 00:07:12,740
ten members pets meet weekly to examine

122
00:07:17,499 --> 00:07:15,050
their work area and investigate and

123
00:07:19,929 --> 00:07:17,509
solve the same type of problems the

124
00:07:24,100 --> 00:07:19,939
quality circles across the country have

125
00:07:26,709 --> 00:07:24,110
encountered the pet process includes a

126
00:07:29,709 --> 00:07:26,719
training period when training is over

127
00:07:32,739 --> 00:07:29,719
the pet moves on to identifying and

128
00:07:35,619 --> 00:07:32,749
selecting a problem analyzing the

129
00:07:39,730 --> 00:07:35,629
problem and presenting a solution to

130
00:07:42,069 --> 00:07:39,740
manage me during training sessions team

131
00:07:44,559 --> 00:07:42,079
members learn how to select and define

132
00:07:48,759 --> 00:07:44,569
problems they learn a technique called

133
00:07:52,749 --> 00:07:48,769
brainstorming they collect data perform

134
00:07:54,290 --> 00:07:52,759
cause and effect analysis generate

135
00:07:59,420 --> 00:07:54,300
solutions

136
00:08:02,300 --> 00:07:59,430
and prepare formal presentations after

137
00:08:04,600 --> 00:08:02,310
training pets are able to study and

138
00:08:09,020 --> 00:08:04,610
discuss their work processes and

139
00:08:11,390 --> 00:08:09,030
consider problem areas on their own they

140
00:08:15,350 --> 00:08:11,400
then brainstorm a list of possible

141
00:08:17,420 --> 00:08:15,360
projects discuss this list vote to

142
00:08:21,559 --> 00:08:17,430
narrow the list down to a few choices

143
00:08:26,570 --> 00:08:21,569
and vote again to choose the one problem

144
00:08:28,939 --> 00:08:26,580
they will tackle once the problem has

145
00:08:31,550 --> 00:08:28,949
been determined the team will collect

146
00:08:35,509 --> 00:08:31,560
data and try to pinpoint the cause of

147
00:08:38,180 --> 00:08:35,519
the problem through analysis the final

148
00:08:41,360 --> 00:08:38,190
steps are to brainstorm for solutions

149
00:08:45,500 --> 00:08:41,370
and present the most logical ones to

150
00:08:48,470 --> 00:08:45,510
management for implementation the pet

151
00:08:51,319 --> 00:08:48,480
process promotes employee involvement in

152
00:08:55,030 --> 00:08:51,329
working together toward goals that are

153
00:08:59,329 --> 00:08:55,040
in tune with defects overall policies

154
00:09:03,350 --> 00:08:59,339
pets can and do influence decisions

155
00:09:05,510 --> 00:09:03,360
about their jobs and job structures they

156
00:09:08,720 --> 00:09:05,520
interest management in their problems

157
00:09:13,040 --> 00:09:08,730
and receive recognition for solving

158
00:09:15,440 --> 00:09:13,050
these problems as you can see the pet

159
00:09:19,310 --> 00:09:15,450
provides a voice for employees who are

160
00:09:21,620 --> 00:09:19,320
interested in making a difference how do

161
00:09:24,590 --> 00:09:21,630
employees feel about being involved in

162
00:09:26,780 --> 00:09:24,600
pets well we asked some members about

163
00:09:31,370 --> 00:09:26,790
their participation and this is what

164
00:09:34,190 --> 00:09:31,380
they said the pet process simply

165
00:09:37,400 --> 00:09:34,200
reinforces the fact that Bendix is

166
00:09:39,319 --> 00:09:37,410
looking toward making people more

167
00:09:41,480 --> 00:09:39,329
productive in the workplace perhaps

168
00:09:44,569 --> 00:09:41,490
making them happier because they don't

169
00:09:46,730 --> 00:09:44,579
have as much frustration so I'm learning

170
00:09:49,220 --> 00:09:46,740
something about how the department works

171
00:09:52,639 --> 00:09:49,230
just by being involved with the pet

172
00:09:55,550 --> 00:09:52,649
program it was a nice learning

173
00:09:57,290 --> 00:09:55,560
environment for me through the pet team

174
00:09:59,000 --> 00:09:57,300
I was able to learn how to solve

175
00:10:00,980 --> 00:09:59,010
problems with the other people in my

176
00:10:04,280 --> 00:10:00,990
department and I really enjoy the group

177
00:10:07,879 --> 00:10:04,290
process the benefit i get from the pet

178
00:10:10,609 --> 00:10:07,889
is more a feeling when when you when you

179
00:10:12,889 --> 00:10:10,619
at the meeting and you're talking about

180
00:10:14,569 --> 00:10:12,899
the project or whatever you get this

181
00:10:17,780 --> 00:10:14,579
this feeling like you're really doing

182
00:10:19,309 --> 00:10:17,790
something it's made me more aware of the

183
00:10:20,900 --> 00:10:19,319
overall picture instead of just the

184
00:10:24,139 --> 00:10:20,910
little part of the job that I have to do

185
00:10:26,059 --> 00:10:24,149
I think that what being a pet team

186
00:10:29,090 --> 00:10:26,069
member has really done is it shown me

187
00:10:33,199 --> 00:10:29,100
what has to happen for change to take

188
00:10:36,139 --> 00:10:33,209
place in my department well at first I

189
00:10:39,069 --> 00:10:36,149
was a little apprehensive about my pet

190
00:10:43,009 --> 00:10:39,079
involvement and my other activities but

191
00:10:47,720 --> 00:10:43,019
since I've become more involved I feel

192
00:10:49,999 --> 00:10:47,730
that my fellow workers also have looked

193
00:10:53,150 --> 00:10:50,009
up to me and become more involved and

194
00:10:55,879 --> 00:10:53,160
the changes that needed to be done the

195
00:10:59,150 --> 00:10:55,889
pet provides me with an additional

196
00:11:03,079 --> 00:10:59,160
Avenue to express what I feel needs to

197
00:11:04,819 --> 00:11:03,089
be done it's also made it clear that the

198
00:11:07,189 --> 00:11:04,829
solutions that a group of people can

199
00:11:09,379 --> 00:11:07,199
come up with are many times better than

200
00:11:12,439 --> 00:11:09,389
the solution that an individual person

201
00:11:15,129 --> 00:11:12,449
might think up on their own and in my

202
00:11:18,139 --> 00:11:15,139
daily work I've tried to employ that

203
00:11:19,939 --> 00:11:18,149
it's easy to sit back and gripe and say

204
00:11:23,989 --> 00:11:19,949
they are they ought to do something well

205
00:11:26,239 --> 00:11:23,999
they is really us and this is the form

206
00:11:29,299 --> 00:11:26,249
that you have to go out and do something

207
00:11:33,049 --> 00:11:29,309
it makes me want to go out and do some

208
00:11:36,379 --> 00:11:33,059
more things to contribute I made new

209
00:11:39,739 --> 00:11:36,389
contacts that I didn't have before and

210
00:11:43,850 --> 00:11:39,749
that has helped in going further on in

211
00:11:45,829 --> 00:11:43,860
my in my job I perform my job a little

212
00:11:49,159 --> 00:11:45,839
differently now when I deal with other

213
00:11:51,319 --> 00:11:49,169
people it shows there something on lines

214
00:11:52,819 --> 00:11:51,329
of the higher ups and a company more

215
00:11:53,809 --> 00:11:52,829
than just trying to make the budget

216
00:11:56,509 --> 00:11:53,819
balance you're trying to produce

217
00:11:57,919 --> 00:11:56,519
something better more quality product I

218
00:12:00,439 --> 00:11:57,929
feel pretty good about how management

219
00:12:01,579 --> 00:12:00,449
recognized it's what we're doing you

220
00:12:03,079 --> 00:12:01,589
know you you're frustrated with

221
00:12:05,749 --> 00:12:03,089
something well here it is you know take

222
00:12:08,269 --> 00:12:05,759
it head-on try and do something about so

223
00:12:11,479 --> 00:12:08,279
I tell you gang get off your Duff and do

224
00:12:13,519 --> 00:12:11,489
it productivity enhancement teams offer

225
00:12:16,879 --> 00:12:13,529
employees the chance to develop

226
00:12:20,510 --> 00:12:16,889
leadership skills to work with others as

227
00:12:23,020 --> 00:12:20,520
part of the team to learn to analyze in

228
00:12:26,060 --> 00:12:23,030
numbers in data to make decisions

229
00:12:28,400 --> 00:12:26,070
concerning the workplace to work with

230
00:12:32,480 --> 00:12:28,410
management to get the job done in a

231
00:12:35,090 --> 00:12:32,490
better way the actual accomplishments of

232
00:12:37,550 --> 00:12:35,100
pets have been impressive the inner

233
00:12:39,770 --> 00:12:37,560
circle developed innovative methods to

234
00:12:43,010 --> 00:12:39,780
reduce extensive paperwork in its

235
00:12:45,880 --> 00:12:43,020
department resulting in a yearly cost

236
00:12:49,520 --> 00:12:45,890
savings of over seven thousand dollars

237
00:12:52,310 --> 00:12:49,530
the quality seekers impressed nasa and

238
00:12:54,800 --> 00:12:52,320
goddard space flight center with a plan

239
00:12:58,010 --> 00:12:54,810
of equipment acquisition and upgrades

240
00:13:01,400 --> 00:12:58,020
the enhanced mission tracking in problem

241
00:13:05,510 --> 00:13:01,410
resolution and aided in the retrieval of

242
00:13:08,180 --> 00:13:05,520
critical Space Shuttle information the

243
00:13:10,520 --> 00:13:08,190
problem Buster's confirmed the defect

244
00:13:13,160 --> 00:13:10,530
commitment to maintain a safe and

245
00:13:15,770 --> 00:13:13,170
productive work environment with its

246
00:13:17,780 --> 00:13:15,780
safety awareness campaign at Goddard

247
00:13:22,820 --> 00:13:17,790
Space Flight centers operational

248
00:13:26,410 --> 00:13:22,830
facilities this type of involvement gets

249
00:13:29,450 --> 00:13:26,420
noticed by co workers and management and

250
00:13:33,710 --> 00:13:29,460
can result in awards and official

251
00:13:36,890 --> 00:13:33,720
recognition as the result of their work

252
00:13:39,820 --> 00:13:36,900
as a pet the quality seekers won the

253
00:13:43,970 --> 00:13:39,830
NASA manned flight awareness award in

254
00:13:46,450 --> 00:13:43,980
1987 the team was sent to Marshall Space

255
00:13:49,160 --> 00:13:46,460
Flight Center in Huntsville Alabama

256
00:13:54,590 --> 00:13:49,170
where they attended a reception with

257
00:13:57,680 --> 00:13:54,600
astronauts and went to Space Camp pets

258
00:14:01,310 --> 00:13:57,690
are also eligible to compete for the be

259
00:14:03,290 --> 00:14:01,320
fed annual Chuck round award and pet

260
00:14:07,370 --> 00:14:03,300
members have been instrumental in

261
00:14:09,950 --> 00:14:07,380
helping defect win awards such as the US

262
00:14:13,240 --> 00:14:09,960
Senate productivity award and the

263
00:14:17,180 --> 00:14:13,250
Goddard Excellence Award both Juan in

264
00:14:21,590 --> 00:14:17,190
1988 I think what is being honored here

265
00:14:24,440 --> 00:14:21,600
and what this award really signifies to

266
00:14:26,630 --> 00:14:24,450
me is Goddard's recognition of the

267
00:14:28,970 --> 00:14:26,640
dedicated support that all bendix

268
00:14:32,780 --> 00:14:28,980
employees have given to help Goddard

269
00:14:33,680 --> 00:14:32,790
fulfill their mission now did you have a

270
00:14:36,980 --> 00:14:33,690
better understanding

271
00:14:39,950 --> 00:14:36,990
of how putts work and what they can

272
00:14:43,520 --> 00:14:39,960
accomplish won't you consider becoming a

273
00:14:47,420 --> 00:14:43,530
pet member or leader you will be helping

274
00:14:51,680 --> 00:14:47,430
your office and the company by creating

275
00:14:54,650 --> 00:14:51,690
a better place to work think about it by

276
00:14:57,970 --> 00:14:54,660
starting or joining a pet you may find